Ordering Information
There are
several ways to order, the easiest being this web site! The
site is equipped with a fully secured online shopping
system. Each product information page has an order button
that will add your Decoupage Papers or supplies to your
shopping bag. Simply browse through the online catalog and
click "Add" when you come across a product you wish to buy.
We offer the following discounts on your purchases:
When you're finished shopping, return to the shopping cart
and click the "Checkout" button. Select your payment type
and enter your credit card information, shipping and bill-to
addresses and method of shipping, then click "Continue".
You'll be presented with your order summary which includes a
complete list of the products you've purchased and your
order total including shipping. Click "Submit Order" to
place your order.
That's it! Please be assured we are processing your order
promptly.
If you
prefer to order via telephone, call us @ (858) 391-8300.
Shipping Information
We offer
discounts on all our shipping!
Save on shipping costs!
United States Shipping is a Flat Rate of just
$2.99, per order!!!
International
Shipping is a Flat Rate of $5.99, per order!!!
Shipping supplies, Art and Jewelry is based on weight, location, and size!!!
100%
Satisfaction Guaranteed
Here at Southern Blackberry
Designs, we are certain of the high quality of our
merchandise, that we guarantee all of our products to be
free from manufacturing defects. Should a defect occur, we
will reship these products to you at no cost. Just give us a
call; you will be asked to return the defective merchandise
to us.
Return Policy
Please inspect your package immediately upon receipt.
Damaged papers and products will be reshipped within three
business days or may be returned for a full refund within 30
days. All returns require prior authorization. If your
package does not have an authorization number, it will not
be accepted in our Receiving Department. All unused
merchandise must be returned in inventory-ready condition
within 30 days of purchase and are subject to a 15%
restocking fee. Once an authorized return is received,
you will be credited within one week.
To return a product,
please follow the instructions below.
-
For an
authorization number, please e-mail us at
Returns
with the following information:
-
Name,
address, e-mail, phone number, invoice number, item
number returned, reason for return.
You will receive a reply within 2 business days with a
authorization number via e-mail.
-
Ship the
merchandise so that the Decoupage Papers are not creased
or folded. If this occurs, we cannot issue a refund.
-
Insure
your package. This way, if your package is lost or
damaged, you will be able to collect from the shipping
company.
Security
We request information from you on
our order form. To buy from us, you must provide contact
information (like name and shipping address) and financial
information (like credit card number, expiration date). This
information is used for billing purposes and to fill your
orders. If we have trouble processing an order, we'll use
this information to contact you.
We are the sole owners of the information collected on this
site. We only have access to collect information that you
voluntarily give us via email or other direct contact from
you. We will not sell or rent this information to anyone.
We take precautions to protect your
information. When you submit sensitive information via the
website, your information is protected both online and
offline.
Wherever we collect sensitive information (such as credit
card data), that information is encrypted and transmitted to
us in a secure way.
While we use encryption to protect sensitive information
transmitted online, we also protect your information
offline. Only employees who need the information to perform
a specific job (for example, billing or customer service)
are granted access to personally identifiable information.
The computers/servers in which we store personally
identifiable information are kept in a secure environment.
Wholesale Information
If you would like information regarding wholesale, please
contact us @
Wholesale Information.
Thank you!
Dea Shelton
Southern Blackberry Designs
